Privacy Policy for The Rêverie
Last Updated: October 8, 2025
This Privacy Policy describes how The Rêverie ("we," "us," or "our") collects, uses, and shares your personal information when you visit, use our services, or contact us through thereverie.com.mx (the "Site").
1. The Information We Collect
We only collect information necessary to provide you with our specialized, high-value services and to qualify your interest in our assets and projects.
A. Information You Provide Directly to Us (Qualifying Data):
This is information you voluntarily provide through our contact forms (on the 'Assets,' 'Travel,' and 'Contact' pages) or via direct communication (email, WhatsApp).
​
This includes:
- Contact Details: Full name, email address, phone number, and location.
- Qualification Details: Information regarding your investment budget, investment objectives (e.g., STR rental, personal use), travel preferences, and regions of interest.
B. Information Collected Automatically (Usage Data):
When you visit our Site, we automatically collect certain information about your device and browsing behavior, primarily through Google Analytics and standard industry tools. This may include:
- Device Data: IP address, browser type, operating system.
- Interaction Data: Pages viewed, time spent on the Site, referral source, and clicks on Calls to Action (CTAs).
- Cookies: Small data files stored on your device to track preferences and site performance.
2. How We Use Your Information
We use your personal data exclusively to facilitate our services and manage our business operations, primarily for lead qualification and marketing communication.
- To Qualify Leads: To assess your specific investment needs or travel goals to ensure we match you with the correct specialist and service.
- To Provide Services: To manage your inquiries, process consultation requests, and fulfill our contractual obligations (e.g., property management, trip planning).
- For Communication & Marketing: To send you service updates, respond to your questions, and share relevant off-market opportunities or exclusive travel insights via our email marketing system, provided you have consented.
- For Analytics & Improvement: To monitor the performance of our Site and marketing campaigns (via Google Analytics) and to improve the quality of our content and services.
3. Sharing and Disclosure of Your Information
We value your privacy and only share your information on a need-to-know basis. We do not sell your personal data to third parties.
- Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as IT hosting (Wix), analytics (Google), or email marketing platforms. These providers are required to protect your information.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.
- Legal Compliance: We will disclose your information where required to do so by law or in response to valid requests by public authorities.
4. Your Privacy Rights
Depending on your location, you may have the right to access, correct, update, or request the deletion of your personal information.
- You can opt-out of receiving marketing communications (email marketing) from us at any time by following the unsubscribe link in our emails or by contacting us directly.
- Access: To request a copy of the personal data we hold about you, please contact us at the email address provided below.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Changes to this Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
The Rêverie
Email: talktous@thereverie.com.mx
Address: Playa del Carmen - Tulum, Riviera Maya - México